There’s a saying about airlines being “bad on the ground, but good in the air”. Basically, it means that booking, checking in and so on may be a hassle, but the airline compensates for all that by offering superior service during the flight (which is pretty much all that matters to most passengers.)
If there are scales of good to bad both in the air and on the ground, I’m not sure where Thai Airways sits after a recent debacle concerning passengers who were bumped back from first class to the business cabin to make way for two off-duty pilots.
Continue reading Should passengers be bumped to make way for off-duty pilots?